They did a good job of getting everything done and when I had an issue after I drove the car....Mike handled it well. I got to talk with the tech and he went for drive with me....they redid the alignment and gave me criteria to assess if I need to bring it back. I appreciated being taken seriously ...as a female that sometimes can be an issue...even though I am not blond.
Joe was great and would he couldn’t be there he always found someone equally as great to step in and help. The experience here was hands down better than our other dealership we currently have a lease with.
As usual Mike was able to get the vehicle in and although parts were not available Mike took care of me with a loaner vehicle. Mike kept me informed of the repair status and met his estimations. I have much confidence in Mike and his mechanics, they have always completed the job correctly.
Our salesman Eddie Fischer was great! No pressure, down to earth and transparent about the final number. Our only problem was at signing for our vechicle we felt pressure to purchase a lease warranty and was told that we would be taking a big risk if we didn’t buy a plan and probably owe money in the end. We were unprepared for this and did not like the sales pitch when we already had the price figured out. This is a poor tactic on the dealerships part. We were very disappointed and angry when we left. We have talked to many friends and family members who lease and have never had this experience at different dealerships. We have always bought GM vechicles and plan to continue. We just hope when our lease is up we do not have any issues.
The staff was very accommodating. Once I was informed about the status of my vehicle, I was able to obtain a rental vehicle in a timely manner. Upon completion of my vehicle, I was notified. The only room for improvement would be the expectation from the staff to have an individual pick up their vehicle. Individuals who are busy may need additional time to pick up their vehicle. I believe a 24 hour grace period would be helpful for an individual to return the rental and pick up their vehicle.