Positives: Jeff Minore was very professional. He helped me get into my first lease. I would consider my purchase a lay down sale as I came mostly informed, and knew what I wanted, and was ready to buy. That is not to take away from Jeff in any way as he was efficient and helpful in getting a test drive of an ‘18 Sierra and more. Jeff was helpful in getting approved and was enjoyable to work with through the purchase. The document exchange and signing process was fast. I appreciated that with kids at home waiting for our return. Negative/Positive: I purchased a truck that did not have a spray in liner that was test driven. Jeff turned this into a positive by throwing it in with purchase, as well as all weather floor mats. The service dept on 28th st fudged the completion date. Jeff turned this into a positive by getting a loaner, with more options and less miles. Jeff also took $20 out of his pocket and I attained receipts so that he could be reimbursed by GMC. That is service! The second completion date was fudged as Jeff did not have access to the keys post closing of your 29th st location over the weekend. Jeff turned this into a positive by allowing extended loaner time, and granting two future gas tank fills with turn in of receipt. That is service! A retention specialist reached out to my wife about not purchasing a vehicle with a pre-generated paragraph, that honestly was a fake attempt at service, to my wife about her not purchasing a vehicle. I had better credit so my wife was not used. These pre generated emails, although small potatoes, took away from the professionalism of the purchase experience. Jeff resolved this as well. Jeff was continuously gracious, transparent, and humble with the situation. Things will happen, but the care of the sales associate makes the difference of how they will be received. Thank you Jeff, and Todd Wenzel GMC, for my new truck!
Very dissatisfied. I came in for an oil change with a 10.00 coupon and ended up paying more than my cost without a coupon. Waited more than 5 minutes to simply be greeted and given eye contact. Lastly, the salesman showed me a list of things that needed repairing when in fact I have already taken care of some of those things. Why is it that every time I come there I have to mention that I was informed that for the life of my vehicle my oil change is supposed to be 10.00? #notreturningtotodd
This was my first experience with Todd Wenzel Service Departement and came only a few days after I leased my 2018 GMC Terrain Denali. The excitement of the new car was short-lived however after finding an immense amount of shuddering at highway speeds in the first couple days of driving. I contacted the service department and was directed to Jeremiah Jones. Jeremiah immediately assured me that this was not an acceptable situation to be dealing with in a brand new vehicle and had me bring the Terrain in as soon as possible. He set me up with a loaner vehicle and assured me he would get to the bottom of it immediately. Throughout the whole process, I cannot emphasis enough how customer-oriented Jerimiah’s service was. He was in contact with me frequently, from delivery of new parts, to installation, to completion. He would try several different approaches to the fix before notifying me that the issues had been resolved. He personally would test drive the car before and after and gave me an extra vote of confidence that the situation was handled. Most importantly, Jerimiah treated me and my wife with a level of respect that I’ve rarely seen other service departments. My wife had to drop off the vehicle and I later picked it up, and Jerimiah let both of us know as much information as possible and assured both of us he was available at any moment for questions. I will be contacting Jerimiah for all future service needs at Todd Wenzel and if I had the choice, would contact him for the sale of my next vehicle as well.