I was over charged a great deal and parts were installed that I specifically requested not to be. Your labor rates are outrages and the time taken to complete work was comparable to a backyard mechanic.
Fine experience at the dealer. I enjoyed the shuttle service that took me to my office so I did not have to wait for the repairs to be completed. My only complaint is when I got into my car the radio station had changed. Not a huge deal but I noticed that the climate control had been turned off (I'm assuming so that the person driving could hear if there was any abnormal noise during the test drive). However if that was the reason for turning the climate control off I would assume the radio would be turned off as well, not changed to the Siruis XM hip-hop station. I completely understand the need for the car to be taken for a quick test drive, however my expectation for that would be that the radio be turned off the same as the climate control was.
When I bought this certified used car( that the salesman was a rude pushy person about) I was promised a loaner when repairs were needed. I called the day ahead asking for a car during service I needed and they said things changed now and not giving cars out unless they have to but it should be pretty fast. I sat for four hours at the dealership NOT fast, luckily my husband was home that day due to the rain otherwise to have two of my four children(ages3and 1)sitting that long would have been absolute torture. This promise being taken away makes me not want to bring my car back to this location for service in the future. It’s like you renigged on your part of the deal like you’re a lying cheater on a deal and my time isn’t valuable when I had stuff to do during that four hours. Sadly I also thought a certified car would’ve meant a good car I’ve already had this car in for more repairs than my old envoy needed and I had that car much longer than this one. Just feeling very taken advantage of from Todd Wenzel and I know my husband said we won’t be purchasing from them again and I agree. I was warned by people not to go there and I thought this car was a ok idea mostly because I had to buy a used car new cars are too much to buy and leasing was stupid because I would go over the mileage. I used to used to use orson coe and they seemed much better but since Todd Wenzel no thanks. I worked with a lady who’s son is a personal close friend of Todd Wenzel and he said go there they will take care of you. She said it was the worst place she’d been and as soon as her lease was over she went back to Keller ford