Christopher - thank you for sharing this great feedback about your experience with us. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
I did not feel I got good explanations for what was wrong with my vehicle. I was charged a large sum of $ to reprogram the radio when I had already paid previously to reset it. I was told the problems were different yet there was no reason given to me why the problem occurred. I also had them check why my engine light had been on and now was off and was told they found nothing. Seems to me there is a code that registers when the engine light is on. So overall I was not given any good explanations for the problems I was having with my vehicle for which I had previously paid for similar repairs.
Judy, we sincerely appreciate your feedback. Each employee is a valued member of the Todd Wenzel Buick GMC team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
It is great to hear that our staff at Todd Wenzel Buick GMC was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
On behalf of everyone at Todd Wenzel Buick GMC, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened in our service department. Please contact [insert name, title email, phone if provided] at your earliest convenience so we can resolve your concerns.
I have spent literally thousands at this dealer this year in their service dept. please look up my records. Recently had a brake job done. I had a caliper bolt that was not tighten. Human error happens. I took it back in and they gladly admitted to the mistake. I asked them if that could possibly do any other damage? Not likely was the response.
Fast forward two weeks. Bearing goes bad on the same wheel. I know for a fact that the caliper caused this issues. Called service MGR no response. Please make this right. I had to pay 550 extra and their mistake. The internet is a powerful tool. I want to give Todd Wenzel a very satisfying remark. But at this point I cannot and will not recommend anyone