Vince was fantastic. Top notch guy. Took care of the issues associated with my car. Great service department. My salesman Kevin even met me in Lansing to switch out cars. That���s the way you create And establish relationships with people, customers....
Vince was knowledgeable and professional, He also had a personal touch(rendered good Customer Service) The Work done was excellent. My problem is with the Company and the dwindling service offered on loyalty or new car when GOD is Blessing Your Company tremendously and now it's down to one free Oil Change as opposed to 3. My Vechile trade in is almost two thousand more than the Blue Book! I been with Your Company forever! The Salesman use to be able to say(keep Your Oil Changed and Drive Your Buick) Now We're In for Every Little Thing!
The last 2 times I have brought my truck in to be fixed, within 2 days the engine light comes back on. This time I spent over 1000.00 and the oil gauge is going whacko. I have not been back because my schedule has not allowed me to do so. I am beginning to question their competence. I am VERY unhappy with the service I have received. The last time I spent almost $2000.00 an the technician didn't put the lug nut on tight enough and I almost lost a tire. This is ridiculous if they are going to charge so much for labor they NEED to do the job the right way the first time.
Recently, a person from Todd Wenzel reached out to me to see if they could interest me in allowing them to purchase my good used vehicle and offer me an upgrade. They had noticed that I was maintaining my vehicle through the service department. I put my hand in their hand and told them that I was interested in upgrading, that the most important things to me were 1) keeping my payments under $300-$325, 2) liked the sound of zero interest rate and 3) getting money back from my last bills with them to put towards a newer vehicle. I met with the manager; he could not meet anything that I desired. Basically stuck with a brand new vehicle when working for me, which put my payments up in the $500 range and completely ignored the fact that I was interested in an upgrade?? I have been a sales person in real estate; if it would have been me selling to myself, I would have offered a chance to upgrade to something "used" and kept the payments under $325/month and then allowed me to drive that new used vehicle for a test drive?? Because he was not able to sell me something new, he just let me walk straight out the door???? I do not have any faith in his ability to sell me anything that would be in my price range. Felt as if he really did not care about me but was just appeasing me because I was there. Maybe I was wrong, but I don't think so. You reached out to me; I put my hand in your hand to explore any possibilities that may have existed, and then there was no help to be found. I have over 12 years of selling experience in the Real Estate field and this to me was a failed opportunity in my opinion.
I���ve been having the same recurring issues with my vehicle since last year. And it���s my monitor screen that keeps going in and out. I can use my back up cam which is very dangerous for me and my children. Also I can play music use my gps use Wifi. This is beyond disappointing I need someone to figure out what are they gonna do to keep these issues from stop recurring so often.