I soaked my FOBs (yes both of them, I always carry 2 sets of keys) while trout fishing up north and they shorted out to the point the locks on the Sierra would repeatedly lock themselves due to the shorted out FOBs, with the lights flashing and several short honks. Repeat every 10 minutes. Pulling out the batteries would've been the cure but I put the FOBs over 100 yards from the truck out of range and that worked. Anyway, Tyler scheduled me right away to get a brand-new FOB and got it done. Back to normal now. Thanks.
From the time the check engine light came on until it was fixed was 1.5 hours, I was in the area and stopped in, they were busy but made a special effort to get me back on the road. I will never buy a vehicle anywhere but Toods dealership. 5 stars
Check-in was prompt, and service was completed in less than the promised time. Waiting area at Todd Wenzel is very comfortable and I was able to do a bit of work while waiting. Thanks for a great experience!
Yomani Williams is always so helpful, friendly, and professional. I dropped the car for an oil change and tire rotation. I got a shuttle to work and Chris, the driver, was so nice and calm and patience with all the constructions around town. I love all the services offered by Todd Wenzel and the great relationship we built over the years.
The service is always above par and I am treated well. My only concern this time is with GM and the fact that the door actuator on my 2015 GMC Sierra went out already at 42,000 miles and cost me over $400.00. I understand this has been an issue in the past but could find no recalls.
A 2 week quoted repair job took nearly 4 months. Completely unacceptable. When vehicle was finally completed, it had sustained additional damage while in the "care" of your employees. After 3 months for initial repairs to be done it was extremely disappointing to find the new damages. After such a significant amount of time, nothing less than perfection is acceptable. Another month and they did rectify the problem areas at no charge but we did have to be very persistent. So, a 4 month investment of time, several trips back and forth to the repair shop and less than stellar handling of our vehicle, we will not return. Not for the collision center, the service center or sales. We are done with Todd Wenzel.