My experience with Todd Wenzel has been excellent however I have a serious problem with GM. I recently brought my truck in because my A/C was blowing hot air. Upon inspection the technician found my radiator to be cracked and leaking along with the AC condenser. Thinking back I remembered hearing something about this on the news so I did a little research and come to find out I was not alone in experiencing this faulty GM design. Turns out there are hundreds of class action lawsuits regarding the very issue I had repaired yet GM has not offered a warranty to replace the defective part to everyone, instead has offered a warranty replacement on a handful of VIN #'s. I have a 2002 Sierra with 195,000 miles on it that I use as a plow truck and I've never replaced the radiator or AC condenser, in fact I think the body of that truck is going to rust out before the engine quits. This was the very reason for buying another GM vehicle, my whole family drives GM vehicles, my wife drives a 2019 chevy traverse, my uncle in-law just retired from GM. We have been very loyal GM customers and I am very disheartened that I may be considering taking my business elsewhere. GM knows this is a defective part, they have acknowledged it, yet they haven't offered a solution. I am more than willing to pay for repairs on something that experiences wear and tear however I think I've paid a pretty damn good penny for what I thought was a quality vehicle and I do not think I should have been responsible for paying a hefty service bill to fix something millions of other GMC owners have or are experiencing. Thank you TODD WENZEL for continuing to thrive in the customer service department, at this point I'd give you 5 stars and a 10 if you were a FORD dealer and simply writing that on paper makes me sick to my stomach but I simply cannot get the bad taste out of my mouth.
Serv Rep Tyler Barrix is outstanding. Listens well to any info or request I have for servicing, answers and/or explains in detail any needs my vehicle has. We have 100% confidence in Tyler, as we are convinced he will see that issues or service is efficiently completed. We live 2 hrs from the dealership where we bought our truck and still have all servicing done. Worth the trip.