I came in on 8/30/19... i had changed a park light buld myself. I could not get the light harness to lock in place. CS was telling me it could b $50 - $70 to check it out. I told them all they had to do is turn the steering wheel to the right, unscrew 5 screws to the wheel cover and reach in to tighten it !! I was charged $25 just to do that !! I talked with the mechanic ken who worked on it, and i asked what exactly what did he do, and he said he had done exactly what i mentioned up above !! I've been a loyal customer for 5yrs now and i feel that something that simple to do, I should not have been charged $25 for sumthin that took the mechanic to fix in 2 - 4 min !! Very unhappy customer !!
person who took my vehicle asked me to be patient because due to the holiday, there were many people waiting. When I told him I had made an appointment, he immediately told me I would see Dan! I was taken right away and my vehicle was finished in less than 45 minutes!
The dealership ship customer service ok. But I had a brand new car 2019 Acadia that went out after a week of having it. They gave me a loaner (2020 Terrain) that was SUPER small and i have 6 kids to bring to school and practice on a daily basis and I was so scared having them in no seatbelts for the couple days I did have the loaner car. Now I'm scared to drive my car bc even after they say they fixed it it's still doing odd things so I'm just over the car already and it's just the beginning. I wanted to take a trip with my kids for Labor day but don't want to risk going out of town and the car cuts off in the middle of the road like it did here in Grand rapids. Just sucks that i have to feel like this for something I'm paying for..
The service people that i came in contact with was very friendly and was concerned that i was being taken care of. They also was eager to answer any question or concerns that i had. I would like to take this opportunity to thank Todd Wenzel for having the best waiting room i have ever been in !!