Customer Reviews

It took two hours to get my oil changed and tires rotated

Always great service!!!

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I was very happy with results of the repairs.

Other than no coffee because of the pandemic. Always a great experience going in for service.

$353 for oil change visit

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The staff is awesome

Everyone we encountered was friendly , knowledgeable and represented the company fantastically.

Good.........got me in for oil change in late afternoon............I appreciate that

It took way to long to put four new tireson

What good is it to make an appointment time on line when you get there they tell you it's a 2 hour wait that's a crock.

My experience with Todd Wenzel has been excellent however I have a serious problem with GM. I recently brought my truck in because my A/C was blowing hot air. Upon inspection the technician found my radiator to be cracked and leaking along with the AC condenser. Thinking back I remembered hearing something about this on the news so I did a little research and come to find out I was not alone in experiencing this faulty GM design. Turns out there are hundreds of class action lawsuits regarding the very issue I had repaired yet GM has not offered a warranty to replace the defective part to everyone, instead has offered a warranty replacement on a handful of VIN #'s. I have a 2002 Sierra with 195,000 miles on it that I use as a plow truck and I've never replaced the radiator or AC condenser, in fact I think the body of that truck is going to rust out before the engine quits. This was the very reason for buying another GM vehicle, my whole family drives GM vehicles, my wife drives a 2019 chevy traverse, my uncle in-law just retired from GM. We have been very loyal GM customers and I am very disheartened that I may be considering taking my business elsewhere. GM knows this is a defective part, they have acknowledged it, yet they haven't offered a solution. I am more than willing to pay for repairs on something that experiences wear and tear however I think I've paid a pretty damn good penny for what I thought was a quality vehicle and I do not think I should have been responsible for paying a hefty service bill to fix something millions of other GMC owners have or are experiencing. Thank you TODD WENZEL for continuing to thrive in the customer service department, at this point I'd give you 5 stars and a 10 if you were a FORD dealer and simply writing that on paper makes me sick to my stomach but I simply cannot get the bad taste out of my mouth.

Serv Rep Tyler Barrix is outstanding. Listens well to any info or request I have for servicing, answers and/or explains in detail any needs my vehicle has. We have 100% confidence in Tyler, as we are convinced he will see that issues or service is efficiently completed. We live 2 hrs from the dealership where we bought our truck and still have all servicing done. Worth the trip.

Fast courteous service from all staff.

Stan was great!

Everything went smoothly. Everyone was knowledgeable and friendly - from tech person to finance to sales.

every thing was done in a timley matter

Staff is friendly and courteous. Service is prompt.

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