Came in on Saturday for oil change. Great experience. In and out quickly. Daniel never acts like he doesn't want to be at work (especially on Saturday) as some of the other service reps I've encountered there. Daniel will never let you stand in front of the service desk for an extended period and not acknowledge your presence as some of the other service reps I've encountered there. You need to clone Daniel.
Had an appointment for a simple oil change. Procedure took 2 HOURS 10 MINUTES ! Could/ should have gone to Instant Oil Change and had job completed in 15 minutes for less money. Thankful I didn't go with tire rotation as that would have probably added another 3 hours to the process !
Dan was very helpful. He didn���t just treat me like another customer but actually remembered my name and situation which was really cool to see in a fast paced business like that. Keep it up service dept.
Todd Wenzel Service is outstanding. Todd Wenzel Sales is below average. The GM Denali as a product is very average. In 8 years, I have had to spend $10,000 on fixing rust. I purchased the rust protection plan from Todd Wenzel - they did not honor the plan - It cost $2,700 - Sales people and the Dealership did not honor the plan. I will never buy a car from them again.