Daniel went above and beyond to explain every step and the cost of what I needed done and then he helped keep the cost down and find me a coupon. Nothing less than a great experience which isn't easy to accomplish when it costing you money!
The drop off on Wednesday was good and it was nice to get a truck as a loaner I was happy. I was concerned about the computer system in the truck after having it in for initial service it was having issues. I was also disappointed with the surround vision not activating when in drive pulling into parking spot. The park assist turns on with graphic but no cameras. I voiced my concerns to Steve and had sent him some pictures and he was very pleasant. Steve called Thursday around 3 and said they were still working on the issues and would not have it done Thursday. Steve called Friday around 11:30 to say that the Technician could not figure it out and would like to drive it. Steve asked if If he could have my permission for the Technician to take it and drive it. I gave him my permission to do that. I was expecting that the Technician might drive my truck 10-15 miles. I was disappointed to find that he had driven it 98 miles. Steve called Monday at 1:30 to tell me that the truck was done. I picked up the truck around 3:00. It had been detailed and looked nice. I returned the loaner truck with 3/4 of a tank of fuel. 10 gallons more of fuel than when I picked it up. My truck however had less than a half of tank of Fuel. I had stopped on Alpine and 96 and filled the tank before arriving at the dealership on Wednesday My major disappointment with this service is: 1)The technician put 98 miles on my truck. 2)You didn't replace the fuel you used. 3)The Surround vision doesn't work the way I feel it should. I watched a YouTube video and figured out that the system will not turn on in forward unless there is an object less than 12" from the truck. This seems like bad programming. I feel GM should allow the camera system to turn on when the park assist engages. This is a GM issue not a dealership problem, however after taking the truck in twice for this issue I was never explained the system. I like the dealership. I was happy with my buying experience. I feel Steve Olsen was very professional. I have just been disappointed with the resolution of my computer problems.
I am driving a 2018 GMC Terrain. I had my vehicle serviced last week 3/8, got it back and the vehicle is back in the shop not even 1 week later. This car has stopped on me twice and it's too new to have issues like this. It is very unfortunate that I have a pratically brand new vehicle and it's not reliable. I started new job and I can't depend on my "2018" to get me there. This car has stopped on me in the middle of high traffic areas and I am at this point terrified to drive it even if they feel it's been fixed. I am comin up on year 1 of the lease of this car and I am almost 100% positive that I do NOT want to purchse it!! Not sure that this survey was for this complaint or not but here it is. Otherwise, the people at the dealership are very nice and personable. Mike at the 28th street location is great! I have had issues with there not being loaners available. However, after expressing this concern to Mike he has made certain that I had a vehicle to drive the past 2 times that my car had to be serviced.
We worked with Tyler Barrix and he was wonderful! We took our 2014 Yukon in for a 60,000 mile check up. Tyler reviewed our records and due to a variety of reasons he found we did not have to spend the $500+ for the 60,000 mile check up but less than $40 for an oil change. We have had our Yukon serviced at Todd Wenzel for several years now and almost every experience has been similar to this one. Way to go Tyler!