Upon walking in the door at Todd Wenzel Buick my first opinion was not favorable. I arrived on a Saturday after calling in advance and asking to see a specific vehicle in which I saw on the website. Unfortunately it was located in Davison another location therefore I walked in thinking my trip was a wasted 40 minute drive. If it wasn't for the kindness and "calm" response from Zach Perry (sales rep) on explaining the situation and agreeing I had every right to be angry I probably would have walked away. From that moment on Zach gave me his full attention. He always responded immediately to my text messages/emails. In the end it was the best experience I've had working with a salesman and look forward to doing more business in the future with them.
From the time my wife, myself and our 1 week old daughter walked in the doors the service began with helpful and kind greetings. We were working at trading in 2 of our vehicles and getting into an all around family vehicle that would serve all of our needs. The entire staff went above and beyond in my opinion to make sure my wife and daughter were comfortable while we worked through all the numbers. We’ve bought many vehicles and this was certainly the most enjoyable experience we’ve had, and we have had some great experiences. All of our needs were met and exceeded through everyone at the dealership being engaged in our experience. I would certainly recommend our closest friends and family to purchase from Todd Wenzel given our families experience!